www.sunbirdwear.gr, is the online store for the exhibition and distribution of products and services through the Internet of the Greek company "Papathanassopoulos Marios", located at 28 Hatziapostolou Street, Athens. Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the online store "Papathanassopoulos Marios", located at www.sunbirdwear.gr. Make sure that you agree to the following terms and conditions because your further use and browsing of the above website www.sunbirdwear.gr implies your explicit and unconditional consent and consent with them.

1. Terms

"Papathanassopoulos Marios" reserves the right to unilaterally modify or renew these terms and conditions of transactions, which are made through its online store, according to its needs and transactional ethics. The use of this website must be made solely for lawful purposes and in a manner that does not restrict or impede its use by third parties. The visitor is obliged to use the website in accordance with the law, the good manners and the present terms, and not to commit acts or omissions that may cause damage or malfunction to him, to affect or endanger the provision of services of www.sunbirdwear.gr.The online store www.sunbirdwear.gr reserves the right to modify, add, change the content or services of the website, as well as the terms of use, whenever it deems it necessary and without prior notice, with only their announcement through this website.

The online store www.sunbirdwear.gr reserves the right to change the prices of products as they are formed daily based on the price lists of suppliers and exchange rates, whenever it deems it necessary and without prior notice, with only their announcement through of this website. The final price of a product is set on the day of its pricing."Papathanassopoulos Marios" undertakes the obligation to inform the users for any modifications as well as for any change, through the website of this e-shop. It is clarified that the change of terms does not cover orders that you have already placed.

2. Provided information & Products

"Papathanassopoulos Marios" is committed to the completeness and validity of the information listed on the website of www.sunbirdwear.gr, both in terms of the existence of the essential features that are described on a case by case basis for each product available, and for the accuracy of data concerning the services provided by the online store of "Papathanassopoulos Marios", services, subject to any technical or typographical errors, which have escaped attention or have occurred unintentionally or due to any interruption of the website due to force majeure.

3. Limitation of liability

"Papathanassopoulos Marios" can provide no guarantee for the availability of the products, but it guarantees the timely information of the final consumers about their non-availability. "Papathanassopoulos Marios" is only responsible for fraud and gross negligence, in case of delay in the delivery of ordered products and for information that it provides or services that it provides through its website. The online store of "Papathanassopoulos Marios" is not responsible for any technical problems that may occur to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website . Also, "Papathanassopoulos Marios" has no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products and / or services and / or information available through it. The online store www.sunbirdwear.gr provides the content (eg information, names, photos, illustrations, etc.), products and services available through the website "exactly as they have". In no case does the online store www.sunbirdwear.gr be liable for any claims of legal or civil and / or criminal nature or for any damage (positive, special or derogatory, which indicatively and not restrictively, divisively and / or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) by visitors to the website or third parties for a reason related to the operation or not and / or use of the website and / or in the inability to provide services and / or information that available from him and / or from any unauthorized interference by third parties in products and / or services and / or information available through it.

4. Copyright

Website www.sunbirdwear.gr is the official website of "Papathanassopoulos Marios" of "Papathanassopoulos Marios" and are protected in accordance with the relevant provisions of Greek law, European law and international conventions. Any copying, analog / digital recording and mechanical playback, distribution, transfer, downloading, processing, resale, creation of derivative work or misleading the public about the actual provider of the content of the websites is prohibited. Any reproduction, republishing, transfer, notification, dissemination or transmission or any other use of the content in any way or by any means for commercial or other purposes is permitted only with the prior written permission of Papathanassopoulos Marios or any other legal beneficiary of the above. The names, images, logos and distinctive features that represent "Papathanassopoulos Marios" and / or its online store and / or third parties contracted with them as well as their products or services, are exclusive marks and distinctive features of "Papathanassopoulos Marios" "and / or www.sunbirdwear.gr and / or the above third parties and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property and unfair competition. In any case, their appearance and display on the websites www.sunbirdwear.gr should in no way be construed as a transfer or assignment of their license or right of use.This Website may contain references to third party websites. www.sunbirdwear.gr is not responsible for the content of these pages as well as for any damage resulting from their use, as the visitor has access to them at his own risk.

The online store www.sunbirdwear.gr makes every effort to ensure the proper functioning of the website, but does not guarantee that the functions of the website or servers will be uninterrupted or without any error, free of viruses or other similar data.

5. User Obligations

The users of the websites www.sunbirdwear.gr, accept that they will not use the online store of "Papathanassopoulos Marios" for sending, publishing, sending by e-mail or transmission in other ways of any Content that is illegal, harmful, threatening, offensive. , annoying, slanderous, defamatory, vulgar, obscene, libel, violating someone else's privacy, showing empathy, or expressing racial, ethnic or other discrimination, may cause harm to minors in any way agreed, not entitled to transmission or contractual or managerial relationships (such as internal information, proprietary and confidential information acquired or disclosed as part of employment or covered in confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other third party property rights, software viruses or any other Codes, files or programs designed to interrupt, cause damage, damage or disrupt the operation of any software or computer hardware, intentionally or unintentionally violate applicable Greek and Community law and its provisions may be violated. in any way and any content used to collect or store users' personal data.

6. Confidential Transactions

Confidentiality is taken for granted. The same basic principles that govern classic transactions apply in the case of e-commerce. All the information transmitted by the user / member to "Papathanassopoulos Marios" is confidential and "Papathanassopoulos Marios" has taken all the necessary measures to use them only to the extent necessary for the services provided. "Papathanassopoulos Marios" does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is imposed by a court decision or decision of another public authority. In the event that "Papathanassopoulos Marios" uses third parties to support its systems, it takes care to ensure confidentiality. You can request any data kept for you as well as their correction in case you can document the existence of an error. For your own safety, you should also handle all information provided by the service as confidential and confidential and not disclose it to third parties.

7. Transaction Security

"Papathanassopoulos Marios" recognizes the importance of the issue of security of your Personal Data as well as your electronic transactions and takes all necessary measures, with the most modern and advanced methods, to ensure your maximum possible security. All information related to your personal information and transactions is secure and confidential. The security of the Electronic Store of "Papathanassopoulos Marios" is achieved by the following method: User ID Your e-mail and personal password are used for your identification, which provide you with absolute access every time you register them. security in your personal information. You are given the opportunity to change your Personal Secret Security Code (password) and your e-mail address as often as you wish. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining its confidentiality and concealment from third parties. In case of loss or leakage, you must notify us immediately, otherwise the online store of "Papathanassopoulos Marios" is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily detectable passwords (eg date of birth). We also suggest that you use not only letters and numbers but also symbols and password creation. Payment Payment by credit card or PayPal is a completely secure payment method for our customers. The company "Papathanassopoulos Marios" will never know the information of your card or your account. For the payment of the order, it redirects you to the website of Piraeus Bank or respectively to the website of PayPal without coming into contact in any case with the data and data of your credit / debit card. This information is transferred by you using an encrypted connection to Piraeus Bank or PayPal through these secure trading systems.

8. Personal Data Protection

When browsing the pages of www.sunbirdwear.gr, and in order to order products, but also to ensure the possibility of communication with you to inform you about our new products, you may be asked to state information that concerns you ( name, occupation, email address, etc.). Any personal data you declare anywhere on the pages and services of the website www.sunbirdwear.gr, are intended solely to ensure the operation of the respective service and may not be used by any third party without complying with the provisions of N . 2472/97 on the protection against the processing of personal data, as applicable. The online store www.sunbirdwear.gr, operates in accordance with the current Greek and EU legislation and safely keeps your personal data for as long as you are registered in a service of www.sunbirdwear.gr, which are deleted after in any way expiration of the transaction. The personal data that you declare in the online store www.sunbirdwear.gr, are used exclusively by it or companies cooperating with it, in order to support, promote and execute the transaction relationship. The data kept in the file may be notified to the competent judicial, police and other administrative authorities upon their legal request and in accordance with the legislation in force at the time. The customer has, within the framework of the legislation on confidentiality of telecommunications, the rights of information and objection provided by articles 11 to 13 of law 2472/1997.

The information we ask of you:

Personal information:

Each visitor can browse the online store www.sunbirdwear.gr, without giving any personal information. We will only need personal information when you become a member and create a user account. At this stage you will only be asked for your e-mail where you can if you agree to receive our informative e-mails. If you place an order for products then you will need to enter details regarding your transaction with us. Mandatory and necessary information for each transaction is your name, a landline, address (street, city, postal code), ordering address and type of document (receipt). Optionally we ask for information such as mobile phone number (in case we need to contact you directly) and profession.

Create Account:

During the process of creating an account at www.sunbirdwear.gr, you will be asked to provide some information for your own convenience during the purchase process. By accepting the terms of our website when entering your details, you agree to receive informative emails and offers in the email you stated. You can unsubscribe from the list at any time and stop receiving emails from us. Your email will never be given to third parties and you will only use it to inform you about new products, fashion tips and offers.

Cookies:

www.sunbirdwear.gr uses traces of recognition for a comfortable shopping experience. Tracking cookies or session cookies are used only to recognize that you are entering the site, so you do not need to ask for a password on all pages that include data transaction. If your web browser is configured to discard traceability, you will not be able to use the purchasing services from our online store. In this case, you can easily change this setting. 

9. Product Purchase

To make your search easier, we have divided our products into central categories. In each category there are related filters that help you narrow down your search easily and quickly. "Papathanassopoulos Marios" makes every effort to provide high quality services. However, cases of errors in prices and secondary products cannot be ruled out and it cannot be ensured that there will be no website interruptions or "human" errors when updating / stating the price of a product. For the safety and effectiveness of your purchases, we invite you if you find that a product is offered at an unusually low or high price in relation to its market value, before placing your order to contact the Sales Department at 210 5221846 or via its contact form. website. Upon completion of the registration of your order you will receive an automated e-mail which will state the details of your order. You can see the progress of your order through the e-shop at the "Management" link. Generally, in case a pending issue arises in your order, then you will be sent a corresponding e-mail. Alternatively, we will contact you at the telephone numbers you have given us during the registration or registration of the order on our site. We invite you to take care of these e-mails so that they can reach you and keep them throughout our transaction. It is your responsibility, if you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay.

10. Shipping Methods

1. With courrier throughout Greece, free or cash on delivery.

For those who prefer the more traditional method, the products come through the drivers of the e-shop or courier and you pay the price at the time of receipt. The cost is as follows:

A. For shipments with a total weight of up to 2 kg:

- € 4.00 for purchases up to € 100, (together with € 2.20 for cash on delivery, the total cost will reach € 6.20).

- Free for purchases of products over 100 €. 

2. With a transport company

- The parcels and orders that include products and objects with heavy weight (eg dog food), the shipping charges are made depending on the kilos of the parcel and after consultation.

-Especially for dog food where the weight is large, the items more than one bag, it is recommended to deposit in the bank account and shipping through transport companies within 2-3 working days.

-The shipping cost varies from region to region and depending on the quantity of bags. Indicative transport cost: 3 € / bag.

- Free for purchases of products over 100€.

3. Receipt from our store in Hatziapostolou 28 - 10443 - Sepolia-Athens.

Delivery time:

www.sunbirdwear.gr guarantees the shipment and the excellent condition of the product you choose and is shown in the photo.

The delivery time of the products depends on the following:

· 90% of the products in our online store are available.

· In case the product is available and the order is given until 11:00 pm the product will be sent to you the next working day. www.sunbirdwear.gr, however, reserves the right to the time of delivery of the goods in cases of force majeure (indicatively: strikes, extreme weather conditions, etc.).

The time of variation of your order depends on the transport company or courier. www.sunbirdwear.gr has the shipping number and contact details of the respective transport company - courier.

· If the product is not available you will receive a message within one day. In this case, the time of receipt cannot be determined in advance - there will be further communication with the customer.

· Only in special cases where the products we have are not available from our main suppliers or in cases where the products are imported with a limited number, at least the number, the delivery depends on our main supplier. In this case, if the product is not available, you will be notified of the delivery time and you will be given the opportunity to cancel your order with a full refund, if of course you had prepaid (eg credit card, deposit in a bank account ).

· www.sunbirdwear.gr does not provide any guarantee for the availability of the products, but guarantees to inform its customers about their non-availability within a day, except in cases of force majeure.

Note that the above is the cost of shipping. Orders usually come at a cost depending on how you pay. For information contact us at 210 5221846 or see the Payment Methods.

Prices include VAT

11. Return / Return - Product Replacement

Due to the nature of e-shopping, it is common for the final recipient's expectations of the product of their choice not to be met due to the lack of physical contact with the item to be purchased.

sunbirdwear.gr, by supporting Electronic Commerce, gives you the opportunity, through the completeness of the descriptions of which it posts on its pages, to enjoy the privilege of direct contact with the products available from your computer screen, quickly and easily.

However, wanting to cover even more of our customers, in order to highlight the benefits of using the internet in our daily purchases, we offer the possibility of returning the products. 
Here are the terms and conditions for returning non-defective products.

-Our customer has the right to return the products and cancel our contract. You do not need to tell us the reasons. You can return the products even if you just changed your mind.

To benefit from this right, you must return the products to us within 14 days of receipt, in their original condition and without opening the package, accompanied by the relevant proof of purchase.

In this case, you will not be charged any expenses, except for the costs of returning the product to us.

If the returned product has been shipped with Free Shipping, which means that the shipping cost has been covered by us, then you will be charged with the shipping costs of the original order.

-You have the right to return the products you bought and request their replacement a) in all cases in which with proven guilt of "Papathanassopoulos Marios" products were delivered to you other or essentially different from those you ordered b) in all cases in which there was a defect in the product

-You have the right to return the products you bought and request their change with another product or products up to the amount of the price you have paid or at an additional price if you wish, within fourteen (14) days from the receipt of the product

-You have the right to return the products you bought and request the payment of the price you paid us a) in all cases where there was a defect in the product (b) within 14 days from the delivery of the product

"Papathanassopoulos Marios" is liable for compensation in case of a defect only if it has been caused by her fault, in which case she is not responsible for minor negligence.

In addition, in all cases the replacement product must be accompanied by the original purchase receipt. For all the above cases, the products to be replaced must be in the condition received by the customer, complete and without damage and their packaging must be the one that normally accompanies the product and be in excellent condition, together with all the documents which they accompanied the product (eg DAT, Retail, etc.). Before each return, it is recommended to consult with "Papathanassopoulos Marios" In any case, the return and replacement is possible under the following conditions:

1. Contact "Papathanassopoulos Marios" on the same working day or the next working day to state your intention.

2. in case of change of the product within 14 days with another or other up to the amount of the price or with additional price or withdrawal within 14 days according to article 5 par.10 of law 25251/1994, the product must not have been used

3. the product is accompanied by all the necessary documents, which prove the transaction (eg DAT, Retail, etc.).

In any case, there is no refund for shipping costs that may have been paid for the original order. Please note that return costs are borne by the customer, except in cases of change of products due to our own fault (indicatively, another product than the one you ordered, another size than the one you ordered, so the relevant costs are borne by us).

12. Cancellation of Order

Cancellation of the order can be done in the following cases: Before completing the order, during the online ordering process you can remove the quantities of products from your cart by clicking on the delete button. If the online order has been completed but the product has not been invoiced / shipped yet, you can call 210 5221846 and we will undertake the cancellation of your order. In case your order has already been invoiced but you have not received it yet and you wish to cancel it then contact us directly at 210 5221846 and give the details of your order. We will inform you immediately about all your options. After receiving a part of the order and if you do not want the rest to be sent then call us at 210 5221846 or contact us via the contact form on the website, explaining why you wish to cancel the rest of the order. We will inform you immediately about all your options.

13. Payment Methods

A. Payment by debit / credit card

The online store www.sunbirdwear.gr, cooperates with Alpha bank for the payment service with debit / credit cards. Payment by credit card is a completely secure payment method for our customers. The company "Papathanassopoulos Marios" will never know the information of your card or your account. To pay for the order, it redirects you to a special website of Alpha bank (Redirection) without coming into contact in any case with the details and data of your card. This information is transmitted to you using an encrypted connection to the bank through the bank's secure trading systems. In case you choose to pay by credit card, you must be present upon receipt of your order with your credit card and your ID. In this case, the receipt of the order by a third party is not allowed. The same applies if you order on behalf of a company. In this case the card must be corporate and the recipient's name must be written on the card. When making an order, the purchase agreement is made after the transfer of your payment is completed.

B. Payment via PayPal

The online store www.sunbirdwear.gr, cooperates with PayPal. PayPal payment is a completely secure payment method for our customers. The company "Papathanassopoulos Marios" will never know the information of your account. To pay for the order, it redirects you to the PayPal website without in any way contacting your account details and data. In case you choose to pay via PayPal, you must be present upon receipt of your order with your ID. In this case, the receipt of the order by a third party is not allowed. The same applies if you order on behalf of a company. When making an order, the purchase agreement is made after the transfer of your payment is completed. Payment of your order via Paypal is charged at the cost of Paypal (3.4%)

C. Credit card VIVA WALLET

If you have a VIVA WALLET credit card, you can safely use it through our order form. The payment is made in the information system of VIVA WALLET, without the mediation of trofes.gr, in order to ensure the security of your transactions. 

D. DEPOSIT IN BANK ACCOUNT

You can deposit the money for your orders in one of the accounts of "Papathanassopoulos Marios". The cost of this payment method is zero. You can take advantage of the new feature of Web Banking!

OWNER: PAPATHANASOPOULOS MARIOS

ALPHA BANK IBAN: GR7101403280328002002000751

PIRAEUS BANK IBAN: GR12 0172 1850 0051 8507 9610 460

After depositing money, please contact us by sending an e-mail to let us know that the deposit was made at info@trofes.gr or by calling 210 5221846
E. Cash on delivery

For those who prefer the more traditional method, the products come through the drivers of the e-shop or courier and you pay the price at the time of receipt. 
The fee of cash on delivery is 2,20€ and it is as follows:

A. For shipments with a total weight of up to 2 kg:

- € 4.00 for purchases up to € 100 (together with € 2.20 for cash on delivery, the total cost will reach € 6.20).

- Free for purchases of products over 100 €.

14. Order / Product Delivery / Shipping Expenses

Upon completion of an order and payment upon registration of your order, you will see the following message: “Thank you, your order has been successfully registered with the number Orderxxxxxxx. Please check your email. We have sent you an e-mail with the details of your order. " Date and time of delivery: Delivery days are from Monday to Friday from 9.00 am to 17.00 pm.

15. Order delay

Your order may be delayed for the following reasons: - The product has been delayed to be shipped by our supplier: In such a case, we will contact you to ask if you want to deliver the order without this product or to you. we suggest an alternative. - The product you ordered has been removed and is no longer available: In this case we will contact you immediately to give you all the alternatives. - In times of extreme weather or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order. - In case the telephone and / or e-mail communication with you is impossible (if there is a problem with your order, either in relation to the product or in relation to its payment) because for example the data Your entries are not properly updated.

16. Transaction currency

The listed currencies are informative and all transactions are made in Euros (€).

17. Alternative Dispute Resolution

According to Directive 2013/11 / EC, which was incorporated in Greece by JM 70330/2015, the possibility of electronic settlement of consumer disputes is now provided by the Alternative Dispute Resolution (EED) in the whole of the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made by our Website, he can initiate the EED process through the single pan-Hellenic platform for electronic dispute resolution (platform). HED) which you can see here.